Question 1

Are the refinance leads really exclusive to me?

Impact Leads · Accepted Answer

Yes. Every lead we deliver is sold to one mortgage broker only, never shared, never resold. Once it's in your CRM, it's yours.

Question 2

How fresh are the leads when I get them?

Impact Leads · Accepted Answer

Leads land in your CRM in under 60 seconds from the moment the homeowner submits the form and confirms their SMS PIN. You're calling them while they're still standing on their driveway looking at the loan.

Question 3

What does the SMS verification actually do?

Impact Leads · Accepted Answer

After completing the survey, the homeowner receives a one-time PIN to the mobile number they entered. They have to type it back to submit. If the number is fake, mistyped or borrowed, no lead is created. You stop wasting time on dead numbers.

Question 4

Do I have to manage the ads myself?

Impact Leads · Accepted Answer

No. We build, fund and run all the Google, Meta, TikTok and YouTube campaigns. You don't touch ad accounts, creative or budgets, we carry that risk and you only pay per delivered lead.

Question 5

Which CRMs do you integrate with?

Impact Leads · Accepted Answer

Most major broker CRMs: Trail, Finsure, Salestrekker, Mercury Broker, Pipedrive, MyCRM, HubSpot and anything that accepts a webhook or Zapier connection. We set the integration up with you on onboarding.

Question 6

What happens if a lead is bad?

Impact Leads · Accepted Answer

If the number is wrong, the name is fake, or the lead is clearly outside the criteria we agreed on, we replace it for free. No arguments, no credit-note runarounds.

Question 7

Am I locked into a contract?

Impact Leads · Accepted Answer

No retainers, no lock-in. You order leads in packs, you pause when you're full of quotes, you scale up when you've cleared your pipeline.

Question 8

How many leads can you deliver each month?

Impact Leads · Accepted Answer

It depends on your region and the job types you want, but most companies start on a small test pack so we can prove the channel before scaling. We'll map realistic monthly volume on the lead plan call.

Question 9

What kinds of mortgage leads do you generate?

Impact Leads · Accepted Answer

We start with refinance enquiries - homeowners on a fixed term ending soon, on a high variable rate, or rolling off a 2–3 year fix and shopping rates. From there we can layer in loan top-ups (renovations, debt consolidation, cash-out), first-home buyer pre-approvals, and insurance / life cover cross-sell. Every campaign is segmented by intent and region so you only get the deals you actually want to write.

Question 10

How much does a refinance lead cost?

Impact Leads · Accepted Answer

We don't publish a rate card - pricing depends on your volume, regions, and filters. We'll confirm the per-lead price on your intro call. There are no setup fees, no monthly retainers, and no contracts. You pay per delivered lead only.

Question 11

What's your replacement policy exactly?

Impact Leads · Accepted Answer

If a lead has an invalid phone number, provides a false location, or is a duplicate within 30 days - we replace it free. We do not replace leads because the homeowner didn't answer on the first call or said they're not ready right now. That's a normal part of the sales process.

Question 12

Do I need to sign a contract?

Impact Leads · Accepted Answer

No. There are no contracts, no lock-in periods, and no cancellation fees. You can pause or stop at any time with reasonable notice.

Question 13

How do you stay compliant with NZ privacy law?

Impact Leads · Accepted Answer

Every lead is generated with explicit consent under the NZ Privacy Act 2020. Prospects are told at the point of form submission that their information will be shared with a licensed mortgage adviser. We also comply with the Unsolicited Electronic Messages Act 2007 for all follow-up communications.

Question 14

How do I get started?

Impact Leads · Accepted Answer

Apply to become a lead partner - answer four quick questions and pick a 15-minute time to talk with Cooper. We'll audit your current pipeline, map where deals are leaking, and build a delivery plan around your adviser capacity.

Everything brokers ask before they start

Still got questions?